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Terms of sale degrifencens

A / General:

A1 / The purpose of these general conditions of sale is to govern the contractual relations between the company Yvan de Véchy and the customer defined below as being the user of degrifencens .com accepting these general conditions of sale.

A2 / These general conditions of sale specify in particular the conditions of order, payment, delivery and management of any returns of products ordered by customers.

A3 / The customer can consult these general conditions of sale simply, freely and at any time by clicking on the link "conditions". Thus, any product order placed by a customer will imply the final and irrevocable agreement of the customer on the all the general conditions of sale presented below.

B / Order taking method:

B1 / If the customer wishes to place an order, he will complete, according to the information provided to him online, a form made available to him in which he will include the information necessary for his identification and in particular his name, first name, postal address, number phone and e-mail.

B2 / The customer having chosen the products presented, will definitively validate his order, in view of a summary displayed on the screen, by "clicking" to show his commitment and his acceptance of the general conditions of sale.

B3 / Any order placed on the degrifencens .com site will be confirmed to the customer by sending an order confirmation as soon as possible and using the following methods: e-mail, telephone or mail.

B4 / Before payment the order can be canceled at any time either by establishing a new order form or by non-payment of the amount of the order. After payment, the order can be canceled at the customer's request, except for special orders already implemented.

B5 / The photos and descriptions of the products are given only as an indication, in particular the theoretical weights as well as the sizes dimensions and indications, the prices are indicative they can evolve at any time and no technical and / or typographical error can give right to complaint on the part of the customer nor can not engage degrifencens .com.

B6 / degrifencens .com advises customers who order directly on one of its websites to store or print a copy of the order form until receipt of the order confirmation email addressed to degrifencens .com.

C / Payment method:



C1 / All purchases made on one of the Yvan de Véchy sites are only payable when ordering. No product can be shipped to a customer if the latter has not previously paid 100% the sales price including VAT of the product as well as any related delivery costs.
C2 / So that no dispute over the sums paid by the customer can arise, Yvan de Véchy always sends the customer a confirmation of the registration of his order.
C3 / Yvan de Véchy reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card and or other payment from officially accredited bodies or in the event of non-payment and or fraud. and prosecute the perpetrator (s) thereof.
C4 / Yvan de Véchy reserves the right in particular to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration.
C5 / Any late payment resulting from a rejection of the initial payment by bank card or from another factor will generate an increase in the amounts due with the application of late payment penalties equal to the basic bank rate increased by 4 points and applicable to from the day of delivery of the products and the application of a penalty clause.
C6 / Yvan de véchy reserves the right to pursue all attempts to use a fraudulent means of payment and / or to settle fraudulent payment disputes or attempted fraudulent payment amicably by paying the customer in the amount of, plus any administrative fees.
C7 / The accepted payments are as follows:
France: Bank card via 3D Secure or Master Secure Code, E-credit card, bank or postal check, money order, transfer, paypal.
DOM-TOM: Bank card via 3D Secure or Master Secure Code, E-credit card, money order, transfer, paypal.
Abroad: Credit card via 3D Secure or Master Secure Code, paypal, transfer, international money order

D / Product information:

D1 / The degrifencens .com site presents the products for sale with the necessary characteristics that allow compliance with article L 111-1 of the Consumer Code, which provides for the possibility for the potential buyer to know before taking the final order the characteristics essentials of the products he wishes to purchase.

D2 / The documents associated with the products on the degrifencens .com site (descriptions, technical sheets, photographs, drawings, plans, graphics, etc.) are given for information only and do not commit degrifencens .com with regard to compliance with the reality of the product, and cannot call into question the validity of an order or a sale. Degrifencens.com can in no way be held to compensate or cancel an order following the inability to use the product purchased for a reason of incompatibility with the component (s) of the product. Degrifencens.com reminds that combustion can have effects on health and informs you that good ventilation and aeration of the premises is imperative. Degrifencens.com reminds that it is essential to watch the products during their combustion and not to leave them within reach of children. Degrifencens.com disclaims any liability for the use and consequences made of these products,

D3 / The products and prices presented on the degrifencens .com site are valid only while stocks last and do not give rise to any compensation in the event of rupture or cancellation.

E / Price:

E1 / The selling prices of the products are expressed in French francs and in euros all taxes included (€ ttc / FF ttc).

E2 / Product prices may change at any time. The selling price used for the purchase of a product corresponds to that observed online when the order was recorded on the website (except for typographical errors).

E3 / Any delivery and insurance costs are the responsibility of the customer and are invoiced in addition to the sale price of the products.

E4 / The customer will always be informed before the final recording of his order of the delivery costs related to the said order, and payment will be requested from the customer for the total amount of the purchase, including the prices of the products ordered plus the costs. Delivery. Thus, the confirmation of payment agreement for the order by the customer implies that the latter agrees to pay the related delivery costs. Delivery costs cannot therefore constitute a valid reason for calling into question the order after its final registration.

F / Terms of delivery:

F1 / Products purchased on the degrifencens .com site can be delivered to degrifencens France (for other destinations, please contact our services).

F2 / Delivery is made to the address specified by the customer on his customer account. It will be carried out by La Poste or by a carrier. It can only take place once the order has been validated by the customer and payment has been made in full. The bank payment centers concerned will therefore have given their prior payment agreement. In case of refusal of the said centers, the order will be automatically canceled.

F3 / If the customer is absent during delivery, a calling card will be left in his letterbox inviting him to collect his package at the post office or at the carrier.

F4 / The delivery will be considered as made from the date of the first presentation of the goods to the delivery address indicated by the customer when ordering. The delivery of the goods will be made against signature by the receiving customer of a delivery note.

F5 / The customer has the obligation to check the conformity of the goods delivered at the time of delivery, before signing the delivery note.

F6 / Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The customer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.

F7 / The customer must send a copy of this letter by fax or by simple letter to degrifencens .com

F8 / The carrier's contact details will appear on the delivery slip.

F9 / In the context of economic delivery without insurance, the recipient remains solely responsible in the event of a damaged package, loss or theft of the package. Degrifencens only guarantees a redelivery or an exchange in the context of colissimo shipments with insurance.

G / Delivery times:

G1 / If the item ordered is available in stock, the lead time is 48/72 working hours. In the event of a shortage of stock, the restocking time may be four to 6 weeks.

G2 / Delivery times will only begin from the date of payment and / or certification of payment for the order.

G3 / In the event of force majeure or exceptional events (natural disaster, epidemic, strikes, lock-out, etc.) delaying or prohibiting the delivery of goods, degrifencens .com is released from any liability.

G4 / In all cases, delivery on time can only take place if the customer is up to date with his obligations towards degrifencens .com.

G5 / In the event that degrifencens .com is degrifencens to deliver within the time limits indicated, the customer will be offered a replacement product at a price equivalent to his purchase or a reimbursement of his purchase.

H / Complaints:

H1 / The customer must formulate with degrifencens .com on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-conformity of products in kind or in quality by report to the information on the delivery slip. Any complaint formulated beyond this period will be rejected.

H2 / The formulation of this complaint with degrifencnes.com will be made by registered letter to the address on the back of the purchase invoice.

H3 / Any complaint not made in degrifencens with the rules defined above and within the time limits cannot be taken into account and will release degrifencens .com from any liability towards the customer.

I / Satisfied or refunded:

I1 / From the date of delivery of your order, you have a period of 14 clear days to assert your right of withdrawal. However, only products returned in perfect condition, unused, unopened and in their original packaging can be reimbursed (delivery and return costs remain the responsibility of the customer).

I2 / The customer being solely responsible for the package and its contents during the return of the goods, we invite you to take all necessary measures to ensure the risk of loss, theft or deterioration. In order to ensure a better follow-up of your parcel, you can, if you wish, request a return number from our services.

I3 / The return of items must be done under insured parcel at the invoice value, in the case of a shipment without insurance degrifencnes.com can not be held responsible for loss or theft during shipment.

I4 / Items on special order or intended for resellers will not be returned or exchanged,

J / Guarantee:

J1 / All items sold on degrifencens .com are guaranteed for 1 year against any hidden defects unless otherwise indicated.

K / Retention of title and responsibility:

K1 / degifencens.com retains ownership of the goods until full payment from the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to the transfer of ownership, the risks of loss, theft or destruction are the responsibility of the customer.

K2 / The non-performance by the customer of his payment obligations, for any reason whatsoever, gives degrifencens .com the right to demand the immediate return of the goods delivered at the expense, risk and peril of the customer (all possible condition of the items will be the responsibility of the customer).

L / Billing:

L1 / A detailed invoice will be sent to you with your package. The indication of the amount of VAT gives the possibility to communities, companies and liberal professions to recover it under the conditions of the General Tax Code.

M / Attribution of jurisdiction:

M1 / The above general conditions of sale are governed by French law. Any dispute concerning these general conditions of sale will be submitted to the Versailles Commercial Court alone.

NOT / Information on the use, rectification and deletion of your personal data:

Personal information collected on degrifencens .com

On DEGRIFENCENS several data are collected by SARL YVAN DE VECHY in order to maintain a privileged link with you and serve you as well as possible, they are collected on our site and are secured by https protocol, all of your browsing on degrifencens .com is secure.

For the creation of a customer account

To create a registered customer account, our site asks you for the information below.

Title, Name, First name, address, postal code, city, landline phone, Mobile phone, e-mail, password

You are also asked optionally and not compulsory for your date of birth

How can the data collected during your registration be used:

The data collected during your registration can be used to process your subsequent orders or to contact you within the strict framework of our current commercial exchanges.

The optional date of birth may be used for marketing or statistical reasons.

Retention period for data collected under your customer account:

The data relating to the creation of your customer account are kept for 3 years from your last use or connection.

Right of access, rectification or deletion of your customer account:

In accordance with the "IT and freedoms" law, you can exercise your right of access to data concerning you and have them rectified or deleted by contacting our privacy service: vie- degrifencens @ degrifencens .com

For the processing of your order

To process your order, we ask you for the data listed below in order to be able to deliver and invoice your orders.

For the delivery :

Title, Name, First name, address, postal code, city, landline phone, Mobile phone, e-mail

For billing :

Title, Name, First name, address, postal code, city, landline phone, Mobile phone, e-mail

How can the data collected as part of the processing of your order be used:

The data that you give us in connection with your order are only used to invoice, deliver and process your order. It is also possible that your e-mail address or your telephone is used by our services to contact you for questions relating to the proper processing of your order.

Retention period for data collected under your customer account:

The data relating to the processing and invoicing of your orders are kept for 3 years from your last use or connection to the degrifencens .com site, and can be kept on a computer station dedicated to our accounting obligations within the legal time limit. imposed by our fiscal, social and legal obligations.

Right of access, rectification or deletion of your customer account:

In accordance with the "IT and freedoms" law, you can exercise your right of access to data concerning you and have them rectified or deleted by contacting our privacy service: vie- degrifencens @ degrifencens .com

Contact form and question about an article

On degrifencens you will find at your disposal various contact forms to ask us your questions about the products, the delivery or any other information that you would like to obtain from our products and services. The information collected on the contact and question forms on the articles is not used for any other purpose than to answer your request.

The information collected on our contact and article question forms is:

Name, first name, e-mail, telephone as well as your message or your question.

How can the data collected in the contact forms and questions produced be used:

The information from the contact forms and product questions are only used to respond to your requests and are not used at any time for other purposes, whether for advertising or statistical purposes.

Retention period of data collected under contact forms and product questions:

The information collected under the contact forms and in product questions is kept for 1 year from receipt.

Right of access, rectification or deletion of the data collected under the newsletter :

In accordance with the "IT and freedoms" law, you can exercise your right of access to data concerning you and have them rectified or deleted by contacting our privacy service: vie- degrifencens @ degrifencens .com

Customer reviews form

After your order you have the ability to give your opinion on Degrifencens.com and on the products you have received.

The information collected on our customer review forms is:

Your customer id for the connection to your customer account, as well as the ratings on the various products and services of your order, an overall rating on your experience on our store as well as the comments and comment title.

How can the data collected in the customer review forms be used:

The information collected in this form is used to inform other users of your shopping experience on our store they are presented in the form of anonymous data leaving only your first name and the initial of your name as well as the date of your review. .

Retention period of data collected under customer reviews:

The information collected under customer review forms is linked to your customer account and is therefore kept under the same principle for 3 years from your last use or connection.

Right of access, rectification or deletion data collected through customer reviews :

In accordance with the "IT and freedoms" law, you can exercise your right of access to data concerning you and have them rectified or deleted by contacting our privacy service: vie- degrifencens @ degrifencens .com

For the site's newsletter

For sending newsletters, advertising messages and for sending various promotions and sales you can give us the right to register your e-mail address in our e-mailing database, SARL YVAN DE VECHY does not give in any way. in the case of e-mail addresses entrusted to third parties or persons, whether for a consideration or free of charge.

How can the data collected for the newsletter be used:

The information collected through the newsletter is used to send you marketing messages as well as information on our various promotions and commercial operations as well as on the various benefits that are granted to our users registered on the mailing list.

Retention period for data collected under the newsletter:

In accordance with the law in force, you have the right to delete your data relating to our newsletter at the bottom of each e-mail received in your inbox during our sending of messages under the newsletter. .

Right of access, rectification or deletion data collected through contact forms and product questions :

In accordance with the "IT and freedoms" law, you can exercise your right of access to data concerning you and have them rectified or deleted by contacting our privacy service: vie- degrifencens @ degrifencens .com

Use of cookies and tracking tracers:

As part of collecting statistics and monitoring the navigation of visitors to our site, we have installed cookies and tracking tracers for anonymous statistics, for the management of statistics we use the google analytics tool which is set on a 14-month data retention period.

For advertising purposes, cookies may also be placed on your device by our service providers who are adword, the guide and selldorado, in order to present you with advertising adapted to your areas of interest during your navigation. These cookies can be valid for up to 90 days.

For more information on the cookies used by our service providers, you can withdraw the information directly on their respective sites below:

https://adwords.google.com

https://analytics.google.com

http://www.leguide.com

https://www.selldorado.com

For the payment

For your payment by credit card or via your paypal account degrifencens .com redirects you in a secure way to the payment servers of its partners which are Afone payment, Comnpay, Verifone and Paypal. SARL YVAN DE VECHY does not collect or store any payment data, payment data is processed and managed by our partners designated above.

For the delivery

For the processing of your delivery, certain information may be entrusted to our carriers for the consistent delivery of your order, so we must provide our various transport services (post office, collisimo, mondial relay) with your name, first name and full address as well. your postal code for the transport of your package as well as your mobile or landline number so that you can be informed of the availability of your package.

For the use and retention period of the data recorded by our service providers, we invite you to obtain the information on the various sites below:

https://www.comnpay.com/fr

https://www.paypal.com/fr

http://www.verifone.fr/

https://www.laposte.fr/particulier

https://www.mondialrelay.fr/

Legal information :

The head office :
SARL Yvan de Véchy
35 Rue des Chantiers
78000 Versailles
France
Capital: 7.623 €
RCS: 400611166 APE: 526A




Offer website
DEGRIFENCENS.COM
sarl yvan de vechy
34 bis avenue wilson
24100 bergerac
France
Phone :+33 (0) 9 72 54 76 30